Privacy Policy

Best Jamaica Products & Services Ltd., operating as Best Jamaica Tours (“Best Jamaica Tours,” “we,” “our,” or “us”), respects your privacy. This policy applies when you use our website, request or book transportation or tours, contact our office, or communicate with us by telephone, email, WhatsApp or SMS.

1. Information We Collect

We may collect information you voluntarily provide, including:

• Name, email address and telephone or mobile number
• Arrival and departure dates, airline and flight information
• Hotel, villa, resort, cruise port, pickup location and destination
• Passenger count, luggage details and child-seat requirements
• Transportation or tour preferences and special requests
• Payment status and transaction references
• Messages and other communications sent to our team

We may also collect limited technical data such as browser type, device type, IP address, referring page and website usage information.

2. How We Use Information

• Review, confirm and provide transportation and tour services
• Send confirmations, payment information, reminders and pickup instructions
• Coordinate drivers, vehicles, airport meetings and itinerary changes
• Respond to questions and customer-service requests
• Improve our website, booking process, operations and security
• Prevent fraud and meet legal, accounting and regulatory obligations

We use information only for legitimate purposes connected to an inquiry, reservation, requested service or customer relationship.

4. How We Share Information

We may share limited information with employees, assigned drivers, payment processors, technology providers, booking platforms and other service providers when reasonably necessary to fulfil a reservation, process a payment, maintain our systems or comply with law.

Assigned drivers receive only information reasonably necessary to perform the service, such as the guest’s name, contact number, pickup location, service time, destination and relevant transportation notes.

We do not sell personal information. We may disclose information when required by law or reasonably necessary to protect customers, employees, our business, property or legal rights.

5. Payments, Cookies and Analytics

Payment information

Independent payment providers may process transactions under their own privacy and security policies. Best Jamaica Tours does not intentionally store complete card numbers or card-security codes on its public website.

Cookies

Our website may use cookies and similar technologies for essential functions, preferences, analytics, performance and fraud prevention. Browser settings can be used to control cookies, although disabling them may affect functionality.

6. Security and Retention

We use reasonable administrative, technical and operational safeguards against unauthorized access, loss, misuse, alteration or disclosure. No electronic system is completely secure, so absolute security cannot be guaranteed.

We retain information only as long as reasonably necessary to provide services, maintain operational and financial records, resolve disputes, prevent fraud and meet legal requirements. Information may then be deleted or anonymized where appropriate.

7. Your Privacy Choices

You may contact us to request access, correction or eligible deletion of your information, withdraw optional marketing consent, or ask how your information is used. Reply STOP to opt out of SMS.

Some records may be retained for completed transactions, accounting, legal compliance, fraud prevention or dispute resolution.

8. Children, External Sites and International Customers

Our services are arranged by adults for travelers and families. We do not knowingly collect information directly from children without a parent or guardian’s involvement.

Links to airlines, hotels, attractions, payment providers and other sites are governed by those third parties’ policies. Customers outside Jamaica understand that information may be processed in Jamaica or by service providers in other jurisdictions using appropriate safeguards.

9. Changes to This Policy

We may update this policy when our services, technology, messaging practices or legal obligations change. The revised policy will be posted here with an updated effective date.