Terms & Conditions

These Terms and Conditions govern use of the Best Jamaica Tours website, booking forms, transportation and tour services, and SMS program. Best Jamaica Products & Services Ltd. operates as Best Jamaica Tours. By using our website, submitting a request, confirming a service or opting into SMS, you agree to these terms.

1. Reservation Requests and Confirmation

Submitting a form is a request and does not automatically guarantee service. All requests are subject to availability, operational review, pricing confirmation and acceptance. A reservation is confirmed when Best Jamaica Tours provides written confirmation, a voucher, payment request or other written acceptance.

Customers must provide accurate names, contact details, travel dates, flight information, pickup and destination details, passenger count, luggage information, child-seat requests and relevant accessibility needs. We are not responsible for problems caused by inaccurate or incomplete information.

2. Pre-Arranged Airport Transportation

Airport transportation must be reserved in advance. Confirmed guests arriving at Sangster International Airport may meet our airport team at Desk 4 inside the arrivals area. This is a meeting point for pre-booked customers and not an offer of unauthorized walk-up or on-demand taxi service.

3. Pricing and Payment

Prices may vary by destination, group size, vehicle, service type, pickup time, itinerary and special requirements. Applicable pricing and payment instructions appear in the confirmation, voucher, invoice or secure payment request.

Depending on the reservation, payment may be made through a secure payment link or to the assigned driver. Do not send payment-card details through SMS, email or WhatsApp. Waiting time, itinerary changes, unscheduled stops, attraction fees or added services may incur additional charges.

4. Passengers, Luggage and Child Seats

Every traveler, including a child, counts as one passenger. Customers must disclose the correct group size and unusual, oversized or excessive luggage. A different vehicle or revised price may be required when booking details are inaccurate.

Complimentary child seats may be available when requested in advance. Availability and appropriate preparation depend on information provided by the customer.

5. Flights, Pickup and Waiting

We may monitor flights when correct flight details are supplied. Customers should promptly report cancellations, missed connections, airline changes, major delays, destination changes and passenger-count changes. Adjustments remain subject to driver and vehicle availability.

Customers must be ready at the confirmed pickup point and time. Airport processing times vary. If we cannot locate or contact a customer after reasonable waiting and communication attempts, the service may be treated as a no-show.

6. Cancellations and Refunds

Eligibility depends on the service, notice given, payment method, vehicle assignment, attraction tickets and whether a driver or vehicle has been dispatched. Unless a reservation states otherwise, cancel before dispatch to request a refund of eligible transportation charges.

Non-refundable tickets, third-party costs, transaction fees, specially arranged vehicles and completed services may not be refundable. Contact us promptly when cancellation is necessary.

7. Tours, Attractions and Changes

Tour descriptions, durations, routes and itineraries are planning estimates. Attractions may change pricing, hours, restrictions or availability. Weather, roads, government action or closures may require adjustments. Unless expressly included, admission, food, beverages, gratuities and personal purchases are separate.

8. Conduct and Safety

Customers must follow reasonable safety directions. We may refuse or discontinue service for threats, abuse, unsafe conduct, unlawful items, excessive intoxication, property damage or unlawful requests. The customer may be responsible for cleaning, repair or replacement costs caused by their group.

10. Electronic and Third-Party Services

By contacting us electronically, you consent to reservation-related communications through methods you authorize. We may use payment processors, booking platforms, telecommunications providers, analytics services, attractions and other independent providers, each of which may maintain separate terms and policies.

11. Website Content

Website information is for general planning. We make reasonable efforts to maintain accuracy, but prices, availability, travel times, policies and conditions may change. Original text, branding, designs and photographs may not be commercially reused without permission except where law allows.

12. Liability, Force Majeure and Governing Law

To the extent allowed by law, Best Jamaica Tours is not liable for indirect, incidental, special or consequential loss arising from circumstances beyond reasonable control, including severe weather, road closures, traffic incidents, airline disruption, government action, civil disturbance, attraction closure or telecommunications failure. Nothing excludes liability that cannot legally be excluded.

These terms are governed by Jamaican law, and disputes are subject to the applicable laws and courts of Jamaica unless another jurisdiction is legally mandatory.

13. Updates

We may update these terms when services, technology, policies or legal obligations change. The revised version will be posted here with an updated effective date. Continued use after an update constitutes acceptance where permitted by law.